服装外贸打样、开模与技术确认话术

服装打样最容易翻车的是**版型和尺寸沟通**。老外收到样觉得"不合身"是最常见客诉。要提前设定"这次样是干什么用的"。

Hi {Name}, Fit sample tracking: DHL 776655, ETA {date}. What's in the box: - 1 pc in size M (your standard fit size), made from **substitute fabric** — same weight, same construction, same stretch, but not your final bulk fabric (which is still being knitted). Purpose: check pattern, fit, seams, construction only. - 1 pc in size M in **actual bulk fabric** (available from Wednesday, ship separate) Please **do the following** when it arrives: 1. **Try on a fit model** (or yourself if that's your fit standard). Photograph front + back + side. Mark any pull, gape, or excess with tailor's chalk before photo. 2. **Measure** using our attached spec sheet — check every POM (point of measure) listed. Note any dimension outside ±1cm tolerance. 3. **Wash test if you can** — 1 warm wash + tumble dry. Measure again. This tells you shrinkage before we commit 500 pcs. **Send back**: - Photos with markings - Filled spec sheet (or your measurements) - Comments in list form ("shoulder 1cm narrower", "sleeve 2cm longer") — vague comments like "too tight" don't translate to pattern changes If we need Fit Sample v2, that's 8 working days. If v1 is close enough with small tweaks (e.g. sleeve length only), we can proceed to PP sample directly and adjust on the go — saves 2 weeks. Best, {Your Name}

{名字} 您好， Fit sample 追踪：DHL 776655，预计 {日期} 到。包裹内： - 1 件 M 码（您的标准 fit 码），用**替代面料**——同克重、同结构、同弹性，但非最终大货面料（仍在编织中）。目的：验证版型、合身、缝制、结构。 - 1 件 M 码**大货面料**（周三可出，另发） 到货后请**做以下事**： 1. **试模特**（或您本人如果您是 fit 标准）。拍正/背/侧。用裁缝粉笔标出任何绷紧/张开/多余处再拍。 2. **量尺寸**：按附件规格表逐个 POM 检查。标出任何超 ±1cm 公差项。 3. **能洗测最好**：40℃ 洗+烘干一次，再量。500 件下单前先知道缩水量。 **反馈**： - 带标注的照片 - 填写的规格表（或您实测） - **清单式意见**（"肩窄 1cm"、"袖长 2cm"），"太紧"这类模糊意见无法转为版型改动 如需 Fit Sample v2，8 工作日。如 v1 大致对只需小调（如只改袖长），可直接进 PP sample 边做边调，省 2 周。

**先拿数据，别拿感觉打架**。让客户提供实测数据 vs 规格表，用数据说话。

Hi {Name}, Sorry to hear the fit doesn't feel right. Before I make any changes, I need to isolate whether it's a spec issue or a pattern issue. Two very different fixes. Can you help me with: 1. **Measure the sample flat on a table** — chest (1cm below armhole), waist, hip, shoulder-to-shoulder, sleeve, total length. Photo each measurement with tape visible. 2. Compare to the spec sheet I sent (attached again for reference). 3. Tell me which measurements are outside tolerance. **Scenario A** — measurements are within spec, but you don't like the fit: This is a **spec problem** (the spec itself is wrong for your target customer). We revise the spec together, then re-sample. Common on brand's first collection. **Scenario B** — measurements are outside spec: This is a **pattern/production problem** on our side. I re-cut and re-sew v2 at our cost, no discussion. Which one it is drives what we do next. Send me the flat measurements today, and I can turn v2 in 6–8 working days either way. Best, {Your Name}

{名字} 您好， 抱歉合身度感觉不对。改任何东西前需先判断是**规格问题**还是**版型/生产问题**——解法完全不同。 请协助： 1. **平铺量样**：胸围（袖窿下 1cm）、腰、臀、肩宽、袖长、总长。每项带皮尺拍照。 2. 对比我发的规格表（再附）。 3. 告知哪些超差。 **场景 A**：尺寸在公差内但您不喜欢合身度 → **规格问题**（规格本身不适合您目标客户）。我们一起改规格再打样，品牌首季度常见。 **场景 B**：尺寸超差 → **版型/生产问题**（我方责任），免费重打 v2 不讨论。 是哪种决定下一步。今天发我平铺尺寸，v2 都可在 6–8 工作日出。